Job Opportunity: Polish Customer Support Advisor in Athens, Greece (Work from Home)

Are you a Polish speaker with excellent customer service skills? We are seeking a Customer Support Advisor to join our team in Athens, Greece. While the training is on-site for three weeks, this role allows for remote work from home, offering flexibility while supporting a notable industry.

Key Responsibilities:

• Assist customers through various channels, including inbound and outbound emails, live chats, video calls, and social media.
• Provide information and support on products, and handle any issues that arise.
• Engage in sales activities alongside support tasks.
• Adapt to handling potentially sensitive products in a market with various legal considerations using multiple CRMs and tools.

Qualifications:

• Proficiency in Polish (C2 level) and English (B1 level).
• Ability to work flexible hours from Monday to Sunday, 9:00 to 23:00.
• Open to supporting tobacco-related products.

Benefits:

• Competitive salary of €1,050.
• Monthly performance bonus of up to €100.
• 13th and 14th-month salary payments as an additional bonus.
• Relocation package includes a flight ticket and hotel stay during training.

Why Join Us?

This position offers you the opportunity to work remotely while engaging with a prestigious company aiming for a smoke-free future. If you have strong communication skills and are open to working in a sensitive market, we encourage you to apply.

Please note that the name of the client will not be disclosed at this stage of the recruitment process.

Embark on a unique career path by applying today!

Location: Primarily based in Greece with opportunities for hybrid or onsite roles depending on the Project.

Language Requirements:

• Proficiency in Spanish at C1 level.
• English proficiency at B2 level, for communication and training purposes.

Key Responsibilities:

• Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
• Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
• Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
• Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
• Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.

Working Conditions:

• Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
• For remote roles, shifts may vary depending on customer demands and service requirements.

Salary & Benefits:

• Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
• Additional holiday bonuses and compensation for working Greek official holidays and overtime.
• Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
• For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
• Public social security and private health coverage included.

Competencies & Skills:

• Excellent written and verbal communication skills in both Spanish and English.
• Strong problem-solving and analytical skills with a logical approach to resolving issues.
• Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
• Ability to follow technical troubleshooting steps and navigate mobile software (Android & iOS).
• Adequate typing speed of 25 wpm with 85% accuracy.

Training & Development:

• Three weeks of thorough training with experienced trainers, conducted in English.
• Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.

This role is ideal for candidates who are skilled communicators with a passion for customer service and problem-solving. They must be comfortable working across a range of queries from technical road assistance to financial crime analysis and should be prepared to work in a fast-paced environment.

Content Moderation 4 Social Media In Porto – GERMAN (On-site work )

About the Role

Are you passionate about social media and ensuring a safe, engaging environment for users?

As a Content Moderator, you will be on the front lines of safeguarding social media platforms, monitoring user-generated content, and enforcing community guidelines. Your fluency in German, Italian, or French will be essential in understanding and moderating content from diverse language backgrounds.

Join our dedicated international team and contribute to creating a positive and respectful online space. You’ll be working in a dynamic environment with supportive colleagues and plenty of opportunities for growth.

Responsibilities

• Evaluate Content: Review user-generated content to ensure compliance with community guidelines and legal regulations.
• Enforce Guidelines: Implement policies consistently, balancing community standards with free expression.
• Respond to Reports: Address user reports of inappropriate content and take appropriate action swiftly.
• Document Activities: Maintain accurate records of moderation actions and resolutions.
• Team Collaboration: Work closely with international moderation teams and contribute to developing best practices.

Qualifications

• Fluency in German,  (C1 or higher) and English (B2 or higher).
• Experience in content moderation, customer service, or a related field is a plus.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Proficiency in social media platforms and familiarity with their policies.
• Strong analytical and decision-making skills.
• Excellent communication and interpersonal skills.

What We Offer

• Competitive salary (please indicate your expectations).
• A vibrant and inclusive workplace in the beautiful city of Porto.
• The opportunity to grow within an international company.
• Comprehensive training and ongoing support.
• Relocation assistance for candidates moving to Porto.
• Work-life balance with potential for hybrid working arrangements.

For people joining us from other countries outside of Portugal, we offer a great relocation support package to make your move going perfectly smooth!

• Travel expenses
• Airport transfer
• Accommodation expenses
• Full support through our dedicated relocation specialist

Join Us

If you are ready to contribute to making social media a safer place, apply now by filling out the application form.

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Company: Consult and Result

Location: Athens, Greece

Salary: €1,100 – €1,300 per month plus performance bonus up to €200

Type: Hybrid (Work from Home and Onsite)

Overview: Consult and Result is seeking an enthusiastic and customer-focused Customer Support Specialist to join our client’s team in Athens, Greece.

This role offers the opportunity to work in a dynamic environment while enjoying the benefits of living in a vibrant city. Our client also provides comprehensive assistance for relocating to Greece, including a free flight ticket, hotel accommodation, and help from a local real estate agency.

Benefits:

• Competitive monthly salary with performance bonus opportunities.
• 13th and 14th-month salary provisions.
• Free online Greek language courses.
• Relocation package including a free flight ticket and hotel accommodation upon arrival.
• Continuous support to help you settle in, including assistance with finding housing in Athens.

Responsibilities:

• Deliver exceptional customer service and support in the Finish  language.
• Respond to customer inquiries via phone, email, and chat.
• Address and resolve customer issues promptly and effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve customer service processes and outcomes.

Requirements:

• Fluency in Finish and proficiency in English.
• Experience in customer support or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Willingness to relocate to Greece and adapt to a hybrid work environment.

How to Apply:

If you’re interested in this exciting opportunity, please apply by clicking the Apply for the job button or contact our recruitment team for more details. We look forward to assisting you in confidently advancing your career in the beautiful city of Athens.

We look forward to supporting your career journey in this vibrant and historically rich city.

For more details, connect with us or reach out to the recruiter directly.