Company: Consult and Result

Location: Athens, Greece

Salary: €1300 – €1,500 per month plus performance bonus up to €220

Type: Work from Home – In Greece

Overview: Consult and Result is seeking an enthusiastic and customer-focused Customer Support Specialist to join our client’s team in Athens, Greece.

This role offers the opportunity to work in a dynamic environment while enjoying the benefits of living in a vibrant city. Our client also provides comprehensive assistance for relocating to Greece, including a free flight ticket, hotel accommodation, and help from a local real estate agency.

Benefits:

• Competitive monthly salary with performance bonus opportunities.
• 13th and 14th-month salary provisions.
• Free online Greek language courses.
• Relocation package including a free flight ticket and hotel accommodation upon arrival.
• Continuous support to help you settle in, including assistance with finding housing in Athens.

Responsibilities:

• Deliver exceptional customer service and support in the Dutch language.
• Respond to customer inquiries via phone, email, and chat.
• Address and resolve customer issues promptly and effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve customer service processes and outcomes.

Requirements:

• Fluency in Dutch and proficiency in English.
• Experience in customer support or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Willingness to relocate to Greece and adapt to a hybrid work environment.

How to Apply:

If you’re interested in this exciting opportunity, please apply by clicking the Apply for the job button or contact our recruitment team for more details. We look forward to assisting you in confidently advancing your career in the beautiful city of Athens.

We look forward to supporting your career journey in this vibrant and historically rich city.

For more details, connect with us or reach out to the recruiter directly.

Location: Primarily based in Greece with opportunities for hybrid or onsite roles depending on the Project.

Language Requirements:

• Proficiency in Spanish at C1 level.
• English proficiency at B2 level, for communication and training purposes.

Key Responsibilities:

• Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
• Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
• Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
• Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
• Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.

Working Conditions:

• Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
• For remote roles, shifts may vary depending on customer demands and service requirements.

Salary & Benefits:

• Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
• Additional holiday bonuses and compensation for working Greek official holidays and overtime.
• Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
• For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
• Public social security and private health coverage included.

Competencies & Skills:

• Excellent written and verbal communication skills in both Spanish and English.
• Strong problem-solving and analytical skills with a logical approach to resolving issues.
• Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
• Ability to follow technical troubleshooting steps and navigate mobile software (Android & iOS).
• Adequate typing speed of 25 wpm with 85% accuracy.

Training & Development:

• Three weeks of thorough training with experienced trainers, conducted in English.
• Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.

This role is ideal for candidates who are skilled communicators with a passion for customer service and problem-solving. They must be comfortable working across a range of queries from technical road assistance to financial crime analysis and should be prepared to work in a fast-paced environment.