Location: Primarily based in Greece with opportunities for hybrid or onsite roles depending on the Project.

Language Requirements:

• Proficiency in Portuguese at C1 level.
• English proficiency at B2 level, for communication and training purposes.

Key Responsibilities:

• Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
• Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
• Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
• Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
• Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.

Working Conditions:

• Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
• For remote roles, shifts may vary depending on customer demands and service requirements.

Salary & Benefits:

• Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
• Additional holiday bonuses and compensation for working Greek official holidays and overtime.
• Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
• For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
• Public social security and private health coverage included.

Competencies & Skills:

• Excellent written and verbal communication skills in both Portuguese and English.
• Strong problem-solving and analytical skills with a logical approach to resolving issues.
• Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
• Ability to follow technical troubleshooting steps and navigate mobile software (Android & iOS).
• Adequate typing speed of 25 wpm with 85% accuracy.

Training & Development:

• Three weeks of thorough training with experienced trainers, conducted in English.
• Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.

This role is ideal for candidates who are skilled communicators with a passion for customer service and problem-solving. They must be comfortable working across a range of queries from technical road assistance to financial crime analysis and should be prepared to work in a fast-paced environment.