Job Title: Customer Service Representative (Dutch-speaking)

Location: On-site, Barcelona, Spain (SELVA DE MAR 129)

Industry: Automotive

Contract Type: Indefinite, Full-time

Shift Details: Monday to Friday, 8:00 AM – 5:00 PM

Salary: €21,700 annually + €2,000 yearly in benefits

Job Summary:

Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.

Main Tasks:

• Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
• Log contact details and resolve issues within established service level agreements.
• Stay informed about products and services to provide accurate customer support.
• Escalate significant issues to a Mentor as needed.
• Follow all established project processes and procedures.
• Support team members during absences and participate actively in team meetings.
• Engage in additional tasks to sustain service performance and customer satisfaction.

Requirements:

• Native-level Dutch proficiency and fluent English.
• Minimum of 1 year in customer service; automotive experience preferred.
• Experience with electric vehicles is advantageous.
• Familiarity with IT platforms and applications, including Windows and MS Office.
• Strong listening and problem-solving skills to meet customer needs.
• Ability to manage and resolve calls independently or escalate as necessary.
• Commitment of at least 6 months to the role is required.

#CustomerService #DutchSpeaking #AutomotiveJobs #BarcelonaJobs #CareerOpportunities #JoinOurTeam

Location: Primarily based in Greece with opportunities for hybrid or onsite roles depending on the Project.

Language Requirements:

• Proficiency in Portuguese at C1 level.
• English proficiency at B2 level, for communication and training purposes.

Key Responsibilities:

• Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
• Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
• Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
• Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
• Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.

Working Conditions:

• Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
• For remote roles, shifts may vary depending on customer demands and service requirements.

Salary & Benefits:

• Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
• Additional holiday bonuses and compensation for working Greek official holidays and overtime.
• Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
• For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
• Public social security and private health coverage included.

Competencies & Skills:

• Excellent written and verbal communication skills in both Portuguese and English.
• Strong problem-solving and analytical skills with a logical approach to resolving issues.
• Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
• Ability to follow technical troubleshooting steps and navigate mobile software (Android & iOS).
• Adequate typing speed of 25 wpm with 85% accuracy.

Training & Development:

• Three weeks of thorough training with experienced trainers, conducted in English.
• Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.

This role is ideal for candidates who are skilled communicators with a passion for customer service and problem-solving. They must be comfortable working across a range of queries from technical road assistance to financial crime analysis and should be prepared to work in a fast-paced environment.

Job Opportunity: Technical Support Specialist (Polish Speaker) in Athens, Greece

Do you have a knack for technology and a passion for customer service? We are seeking a Polish-speaking Technical Support Specialist to join our team in Athens, Greece. This is an on-site role offering an exciting blend of customer service and technical support.

Key Responsibilities:

• Provide frontline support to Android users via inbound calls, chats, and emails.
• Assist customers with account settings, downloading and installing apps and content, refund requests, payment account setup, and troubleshooting related issues.
• Allocate 60% of your time to customer service duties and 40% to technical support.

Technical Requirements:

• Familiarity with Windows and OSX file systems.
• Ability to troubleshoot common PC, MAC, and Mobile issues.
• Advanced knowledge of MAC, iOS, and Android operating systems.
• Competence in following technical troubleshooting steps and navigating iOS and Android interfaces.

Benefits:

• Competitive base salary ranging from €1,045 to €1,100.
• Performance bonus ranging from €200 to €300.
• Relocation package includes a flight ticket and hotel stay.
• Additional salary payments (13th and 14th month pay).

Why Join Us?

This is a fantastic opportunity to work in a dynamic environment and gain international experience in the heart of Athens. If you are a technology enthusiast with strong problem-solving skills and a passion for helping others, we encourage you to apply.

Job Overview: Join our innovative technical support team, assisting customers with technical inquiries and troubleshooting across a variety of platforms and applications. This position offers a mix of remote and onsite work, providing flexible opportunities to engage in dynamic problem-solving environments.

Key Responsibilities:

• Deliver Tier 2 technical support for a range of applications and services through chat, email, and phone.
• Assist customers with technical issues related to Google platforms, including Play Store, YouTube settings, and other Google applications.
• Manage and resolve customer inquiries efficiently, handling up to 20-25 cases per day.
• Utilize multiple support tools and internet applications to perform troubleshooting and provide effective solutions.
• Support business customers, including content creators and monetized partners, with account settings and content queries.
• Develop and maintain advanced knowledge of internet applications, browsers, MS Office, and Google Ads.
• Multitask effectively, managing multiple channels and interactions seamlessly.

Qualifications:

• Native or near-native proficiency in Norwegian.
• Strong communication skills in English (C1 level or higher).
• Excellent written communication skills.
• Advanced ability to use internet applications, browsers, and MS Office.
• Solid PC knowledge and technical skills.
• Minimum typing speed of 25 words per minute with 85% accuracy.
• Multitasking proficiency and strong problem-solving skills.

Salary and Benefits:

• Competitive monthly salary of €1,500.
• Bonus potential up to €300 monthly based on performance.
• Opportunities for professional growth and skill enhancement.
• Flexible working arrangements, including a combination of home-based and onsite work.

Become a part of our team and contribute to delivering exceptional technical support for renowned global platforms!

Job Opportunity: Polish Customer Support Advisor in Athens, Greece (Work from Home)

Are you a Polish speaker with excellent customer service skills? We are seeking a Customer Support Advisor to join our team in Athens, Greece. While the training is on-site for three weeks, this role allows for remote work from home, offering flexibility while supporting a notable industry.

Key Responsibilities:

• Assist customers through various channels, including inbound and outbound emails, live chats, video calls, and social media.
• Provide information and support on products, and handle any issues that arise.
• Engage in sales activities alongside support tasks.
• Adapt to handling potentially sensitive products in a market with various legal considerations using multiple CRMs and tools.

Qualifications:

• Proficiency in Polish (C2 level) and English (B1 level).
• Ability to work flexible hours from Monday to Sunday, 9:00 to 23:00.
• Open to supporting tobacco-related products.

Benefits:

• Competitive salary of €1,050.
• Monthly performance bonus of up to €100.
• 13th and 14th-month salary payments as an additional bonus.
• Relocation package includes a flight ticket and hotel stay during training.

Why Join Us?

This position offers you the opportunity to work remotely while engaging with a prestigious company aiming for a smoke-free future. If you have strong communication skills and are open to working in a sensitive market, we encourage you to apply.

Please note that the name of the client will not be disclosed at this stage of the recruitment process.

Embark on a unique career path by applying today!

Company: Consult and Result

Location: Athens, Greece

Salary: €1350 – €1500 per month plus performance bonus up to €300

Type: Hybrid (Work from Home and Onsite)

Overview: Consult and Result is seeking a dedicated and skilled Technical Support Specialist to join our client’s dynamic team in Athens, Greece.

Our client offers an engaging workplace and comprehensive support for your relocation to this vibrant city, including a free flight ticket, hotel stay, and assistance from a local real estate agency.

Benefits:

• Competitive monthly salary with performance bonus opportunities.
• 13th and 14th-month salary provisions.
• Free online Greek language courses.
• Relocation package including a free flight ticket and hotel accommodation upon arrival.
• Continuous support to help you settle in, including assistance with finding housing in Athens.

Responsibilities:

• Provide technical support and troubleshooting for clients using the Dutch language.
• Assist with inquiries and resolve issues related to hardware and software.
• Communicate effectively with customers via phone, email, and other channels.
• Collaborate with team members and other departments to resolve complex issues.
• Maintain detailed records of customer interactions and technical issues.

Requirements:

• Fluency in Dutch and proficiency in English.
• Previous experience in technical support or a related field.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to relocate to Greece and adapt to a hybrid work environment.

How to Apply:

If you’re interested in this exciting opportunity, please apply by clicking the Apply button or contact our recruitment team for more details. We look forward to assisting you in confidently advancing your career in the beautiful city of Athens.

For more details, connect with us or reach out to the recruiter directly.

Location: Athens, Greece

Salary:  €1,300 per month plus performance bonus up to €300

Type:  Onsite

Overview: Consult and Result is seeking a dedicated and skilled Technical Support Specialist to join our client’s dynamic team in Athens, Greece.

Our client offers an engaging workplace and comprehensive support for your relocation to this vibrant city, including a free flight ticket, hotel stay, and assistance from a local real estate agency.

Benefits:

• Competitive monthly salary with performance bonus opportunities.
• 13th and 14th-month salary provisions.
• Free online Greek language courses.
• Relocation package including a free flight ticket and hotel accommodation upon arrival.
• Continuous support to help you settle in, including assistance with finding housing in Athens.

Responsibilities:

• Provide technical support and troubleshooting for clients using the Finish language.
• Assist with inquiries and resolve issues related to hardware and software.
• Communicate effectively with customers via phone, email, and other channels.
• Collaborate with team members and other departments to resolve complex issues.
• Maintain detailed records of customer interactions and technical issues.

Requirements:

• Fluency in Finish and proficiency in English.
• Previous experience in technical support or a related field.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to relocate to Greece and adapt to a hybrid work environment.

How to Apply:

If you’re interested in this exciting opportunity, please apply by clicking the Apply for the job button or contact our recruitment team for more details. We look forward to assisting you in confidently advancing your career in the beautiful city of Athens.

For more details, connect with us or reach out to the recruiter directly.