Dutch Customer Service Automotive Industry- Barcelona

Full time @Max Org posted 2 months ago in Automotive Jobs , in Customer Service Representative , in Technical Support Specialist
  • Barcelona, Spain, SELVA DE MAR 129 View on Map
  • Post Date : October 25, 2024
  • Apply Before : October 28, 2026
  • Salary: $1,800.00 - $2,000.00 / Monthly
  • 0 Application(s)
  • View(s) 54
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Job Detail

  • Job ID 700
  • Offered Salary  1000

Job Description

Be part of an innovative team dedicated to providing excellent service in the automotive industry!

Job Title: Customer Service Representative (Dutch-speaking)

Location: On-site, Barcelona, Spain (SELVA DE MAR 129)

Industry: Automotive

Contract Type: Indefinite, Full-time

Shift Details: Monday to Friday, 8:00 AM – 5:00 PM

Salary: €21,700 annually + €2,000 yearly in benefits

Job Summary:

Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.

Main Tasks:

  • Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
  • Log contact details and resolve issues within established service level agreements.
  • Stay informed about products and services to provide accurate customer support.
  • Escalate significant issues to a Mentor as needed.
  • Follow all established project processes and procedures.
  • Support team members during absences and participate actively in team meetings.
  • Engage in additional tasks to sustain service performance and customer satisfaction.

Requirements:

  • Native-level Dutch proficiency and fluent English.
  • Minimum of 1 year in customer service; automotive experience preferred.
  • Experience with electric vehicles is advantageous.
  • Familiarity with IT platforms and applications, including Windows and MS Office.
  • Strong listening and problem-solving skills to meet customer needs.
  • Ability to manage and resolve calls independently or escalate as necessary.
  • Commitment of at least 6 months to the role is required.

#CustomerService #DutchSpeaking #AutomotiveJobs #BarcelonaJobs #CareerOpportunities #JoinOurTeam

Required skills

Customer Service Customer Support Dutch Language Proficiency English Language Proficiency tech-savvy Technical Support

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